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Shipping, Terms & Conditions and Privacy Policy

Shipping, Terms & Conditions and Privacy Policy

Pricing Policy

- The product prices listed are current and updated. However, these are subject to change without advance notice.
- All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.
- All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
- Our products are liable for GST in India.

      Cancellation Policy

      In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument.

       

      Shipping Policy

      Domestic: We offer free shipping on all domestic orders.

      Delivery for Prepaid Orders:

        • 3-5 days for all metro cities (Monday to Saturday).
        • 5-7 days for all non-metro locations

      Cash on Delivery Orders:

      - 3-5 days all metro cities (Monday to Saturday).
      - 5-7 days for all non-metro locations
        - Goods will need to be signed for upon delivery. If you are not physically available to sign for the delivery, please suggest an alternative i.e. a family member, colleague, neighbour, etc. isaku takes no responsibility for goods signed by an alternative person.
        isaku is not responsible for damage after delivery.
        - All claims for shortages or damages must be reported to customer service on the day of delivery.
        - Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are mentioned at the time of check out and consumers will know about this before making payments.

          Returns Policy

          - We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging, within 7 calendar days of the delivery date. All products to be exchanged must be accompanied by the original receipt.
          - To return any items, please contact us or email us on contactus@isaku.in
          All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition.
          - Postage will not be refunded.
          - Please note that we cannot offer an exchange or refund on any product on sale, or a product that has been opened and/or used. isaku is not responsible for damage after delivery.
          - Please allow 1-3 weeks from the day you return your package, for your request to be processed. You will be contacted once your return is complete.
          All claims for shortages or damages must be reported to customer service on the day of delivery.

            Terms and Conditions:

            - Return/exchange requests are subject to an inspection and checking by the isaku Team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 1 day of the delivery. We shall take 48-72 hours to perform a quality check. If the product passes the quality test, we shall initiate return/exchange process.
            - Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
            - Each item can only be exchanged once. No cash refunds are permitted.
            An item is eligible for return if it fulfils any of the following conditions:
              - Sold in a physically damaged condition.
              - Has missing parts or accessories.
              - Product packaging not opened and product not used.
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